Good design is inclusive: it results in places where everyone can participate equally, confidently and independently in everyday activities.

Resources: DQI Facilitators

CURRENT PRACTICE IN THE DESIGN OF BUILDINGS USUALLY RESULTS IN INFORMATION FROM USERS NOT BEING TRANSFERRED TO DESIGN TEAMS IN A SHAPE AND FORM THAT CAN BE USED FOR RECONFIGURING AND IMPROVING UPON DESIGN—EITHER IN A SINGLE BUILDING PROJECT OR FOR SUBSEQUENT PROJECTS.

If it is available at all, information generally arrives either too late or in a format that cannot be used by front-line designers and engineers. This is because of common problems in the construction sector, caused by the separation of design from production, ownership and use.

Construction professionals now realize that good neutral third party facilitation is essential at the early stages of a project to help develop ideas of stakeholders into workable briefs. In the early stages of a project use of an independent certified DQI Facilitator is strongly recommended for DQI assessment. DQI USA is developing a register of certified DQI Trailblazers that will act as interim facilitators, until the full-fledged Facilitator training program is launched.

“The DQI facilitator fully explained the process and reasoning behind it, he controlled the pace of discussion and made everyone feel involved” - a client using the DQI at briefing

“The facilitator made sure we all had time to take part and I felt really involved. I felt my opinions were being taken seriously” - a building user after a mid-design workshop

DQI Trailblazers have been trained and certified at the following firms and public agencies.

PUBLIC AGENCIES

New York City Department of Design and Construction (DDC)
New York City Department of Health, Bureau of Facilities Planning and Plant Operations

ARCHITECTURE AND DESIGN CONSULTANTS

Caples Jefferson Architects
Deborah Berke & Partners Architects
ARHariri Inc.
Polshek Partnership Architects
WATG
Weisz+Yoes Architecture

WHAT PEOPLE HAVE SAID

Testimonials from clients about their DQI Facilitator:


“Our end users found the process to be most helpful in putting across their requirements. They felt that notice was being taken of their needs and that the building was not being designed by people who would normally not know their working requirements. Our DQI facilitator was a great help in explaining all the different aspects of the process and why they were necessary. We have completed 2 DQI sessions, both of which helped enormously in developing our scheme designs.”


“On the most recently completed project our facilitator played an invaluable part in explaining the DQI process and presenting the whole subject in a way that could be understood by all participants. Once the process had been so thoughtfully explained under the facilitator’s guidance, the workshops developed into relaxed and enjoyable sessions that promoted good communication between parties and focused people’s attention on quality issues. Having now run projects through the DQI process, we can see the positive aspects of using a skilled DQI facilitator to ‘steer’ the workshops and encourage participation by all concerned.”


“The DQI at Warwick was excellently facilitated and was an exciting and very productive experience for the participants. It involved looking back at our existing building and also forward to our new building and we were able to bring together a diverse set of representatives of users of the existing building. The process, which would not have worked at all without expert facilitation, resulted in a very clear and shared understanding of the aspiration for the new building and lessons to be learned from the existing building. The involvement of the design team for the new building enabled them to rapidly reach an understanding of the specification we wished to achieve and, very importantly, the subjective aspects that linked the quality of the environment to the brand, marketing and success of Warwick Manufacturing Group. I don’t think that such an understanding could be elicited without a facilitated DQI process.”


"In my recent experience with the DQI I have found the role of the facilitator to be invaluable in providing a simple and straight forward brief for users new to the tool, explaining the purpose of the tool to a diverse audience, and clarifying the objectives and benefits of undertaking several DQI sessions throughout the design and construction process. The facilitator actively encouraged everyone to participate in discussion and debate, all the while, developing individuals understanding of the various elements of the tool. As a third party to the project, the facilitator was able to prevent strong personalities from dominating, encouraging stakeholder involvement in the purest sense. Our facilitator provided a useful report following each of the sessions which captured key points from user group conversations, and included graphics to help participants visualise how well the design is achieving their aspirations as the project progresses. On the basis of this extremely positive experience, I would not hesitate to recommend the use of facilitated DQI sessions to clients and their user groups on future projects."

back to top

Click to purchase DQI Leader Keys and services